Terms and Conditions


Terms & Conditions

Terms and Conditions

Welcome to The Heatworks! These Terms and Conditions govern your use of our website and the purchase of products from our online store. Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please refrain from using our website.

  1. Definitions

1.1 “The Heatworks,” “we,” “us,” or “our” refers to The Heatworks, the owner and operator of this website.

1.2 “Customer,” “you,” or “your” refers to the person or entity using this website and/or purchasing products from our online store.

1.3 “Products” refers to the goods available for purchase on our website.

  1. Product Information and Availability

2.1 We make every effort to provide accurate and up-to-date information about our Products, including descriptions, prices, and availability. However, we do not warrant that the information is error-free or complete.

2.2 All Product listings are subject to availability. In the event that a Product you ordered is out of stock or unavailable, we will notify you and provide options for a suitable replacement or a refund.

  1. Pricing and Payment

3.1 All prices listed on our website are in UK pounds sterling (GBP) and inclusive of applicable taxes, unless otherwise stated.

3.2 We reserve the right to modify the prices of our Products at any time without prior notice. However, once you have placed an order, the price for that order will remain fixed and will not be changed.

3.3 Payment for Products must be made at the time of purchase. We accept payment through secure online payment methods, including credit/debit cards and other options as displayed on our website.

  1. Orders and Delivery

4.1 By placing an order on our website, you are making an offer to purchase the selected Products. All orders are subject to acceptance by us.

4.2 Once we receive your order, we will send you an order confirmation via email. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the Products to you and send you a dispatch confirmation.

4.3 We aim to dispatch orders promptly, but delivery times may vary depending on your location and the availability of the Products. We will make reasonable efforts to deliver the Products within the estimated delivery time provided, but we cannot guarantee specific delivery dates.

4.4 Risk of loss or damage to the Products passes to you upon delivery. Please inspect the delivered Products upon receipt and notify us of any issues or damages within a reasonable time.

  1. Returns and Refunds

5.1 We want you to be satisfied with your purchase. If, for any reason, you are not happy with a Product you received, you may return it to us within 14 days of delivery for a refund or exchange, subject to our Returns Policy.

5.2 To initiate a return, please contact our customer service team and provide the necessary details. We will guide you through the return process.

5.3 Returned Products must be unused, in their original packaging, and in a resalable condition. We reserve the right to refuse a refund or charge a restocking fee if the returned Products do not meet these criteria.

5.4 Refunds will be processed within a reasonable time after we receive the returned Products. The refund will be issued using the original payment method.

  1. Limitation of Liability

6.1 To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to the use or inability to use our website or the purchase